A ticket agent is a professional working in the ticketing department of
airports, bus stations, train stations and major transit centers. The
duty of a ticket agent is to sell tickets and provide passenger all the
information necessary required for a trip, which includes availability
of seats and seating arrangement, flight/train/bus schedule etc. A
ticket agent is the first person on behalf of the organization, to meet
and interact with the passenger.
Although the job of a ticket agent doesn�t require any specific
qualifications, one has to be good at communicating with the passengers,
should be able to work with diverse people and should maintain a very
level temperament. Those having done graduation or diploma course in
ticketing have an added advantage over others having no knowledge about
the hospitality industry. Nonetheless, companies (predominantly travel
agencies) in India do hire freshers and impart training to them, to
become skilled ticket agents.
of travel and tourism institutes offer courses in ticketing and travel
management. These courses are generally provided at the postgraduate
degree and diploma levels. To be eligible, a student has to complete
his/her graduation in the relevant field from any recognized institute
or a University.
After pursuing course
in the field of ticketing, one can work with any travel agency,
airlines or at bus/train stations as a ticket agent. After gaining
considerable experience in the field, one can opt for working as tour
manager as well.
Top Colleges Offering UG/PG/Other Courses
of Tourism & Hotel Management - Bundelkhand University (Uttar
Pradesh), Centre for Tourism and Travel Management Studies (Madhya
Pradesh), Centre for Tourism Studies (Pondicherry University), Institute
of Tourism Studies (Uttar Pradesh), Kerala Institute of Tourism &
Travel Studies (Kerala) and Kuoni Academy of Travel (Mumbai) are some of
the renowned institutions in India that offer courses in ticketing and
The salary of ticketing
agents differs from one organization to the other. Generally, travel
agents without experience are hired for a salary that may range from Rs
8000 to Rs 10000. With experience, one can earn higher income, say Rs
15000 to Rs 20000 per month. Salary package often comes with perks,
which increases with experience.