Call Centers

12/10/2014 Career

Call Centers : 
A call center is a place where support on
telephone calls is provided to the client

A call centre is a centralised office of a company that
answers incoming calls of its customers. A call centre may be
an office also where outgoing calls are made to the customers
for the purpose of telemarketing. Call centres are quite a
recent introduction to the world of career options in India.
In all, it is a service centre with adequate telecom
facilities, access to Internet and wide database, which
provides voice based or web-based information and support to
customers in the country or abroad through trained personnel.


There is no specific qualification, but one needs to be at
least 10+2 in any stream. A very good command

over spoken English language is highly essential. Freshers
need to undergo intense training to make them best suited for
the job. Specific skills and attributes viz. answering to a
customer�s query in an effective manner, successfully dealing
to customers in telemarketing, are the determining factors for
getting into call centre profession.

Initially, candidates with good communication skills and
personality were taken into consideration for call centre
jobs. But nowadays few training centres have come up in India
to train individuals for call centre jobs. The course duration
is usually 2-3 months.

Job prospects

There is an ongoing mushrooming of call centres in the major
towns and cities of India. These days, call centres exist in
all sectors of business including banking, utilities,
manufacturing, security, market research, pharmaceuticals,
catalogue sales, order desk, customer service, technical
queries (help desk), emergency dispatch, credit collections,
food service, airline/hotel reservations etc. The wide area of
services provided by the call centres makes it a lucrative
career with a range of opportunities. Hence the job prospects
under this category are unlimited.

Training Centres

North Star Call Center College

B-109, Sector-5

Noida 20

Tel.: 0118 - 4518289/90

Fax: 0118 - 4519484


Sapphire Callnet

C-36, Hauz Khas,

New Delhi - 110 016

Tel.: 011 - 6534929/39/55/65

Fax: 011 - 6534971


Holistic Enterprise

Address: C-112

Defence Colony, 2nd Floor

New Delhi - 110024

Tel.: 011 - 460 2690

Fax: 011 - 4645711


Akiko Sherman Infotech

INDIA, Head Office

13/9, Padam sigh Chowk Ajmal Khan Road

New Delhi - 110005

Ian Stern

A-62 DDA Complex (Ring Road)

Defence Colony

New Delhi -110 024

Ph: (011) 460 2690

ProEdge Solutions (P) Limited

Above UTI Bank, Srinagar Colony Main Road,

Srinagar Colony, Hyderabad 500 073

Tel: +91-40-6347799, 3747389

Trans-India Management Systems

305, University Plaza, Vijay Cross Roads,

Navrangpura, Ahmedabad-380009

Phone-+91-79-7913147, 7912940

Edu Tech India

7/2 Brunton Road


Ph: +91 80 505007

Edu Tech India

No.8 (old no.30)

Khader Nawaz Khan Road, Nungambakkam

Chennai 600006

Ph: +91 44 28207999, +91 44 8311777

Edu Tech India

402, Fourth Floor

Shri Kant Chambers (Near RK Studios)

SION-TROMBAY Road, Chembur


Ph: 022-55993745/46

Edu Tech India


62, Second Floor, Lakshmi Market, New Delhi 110067

Mobile: 9868213413

JTS Institutes

35, Infantry Road, Bangalore 560001, Karnataka

Phone: 51130573/574

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