Careers in Call Centers

Call Centers :  A call center is a place where support on telephone calls is provided to the clients

A call centre is a centralised office of a company that answers incoming calls of its customers. A call centre may be an office also where outgoing calls are made to the customers for the purpose of telemarketing. Call centres are quite a recent introduction to the world of career options in India. In all, it is a service centre with adequate telecom facilities, access to Internet and wide database, which provides voice based or web-based information and support to customers in the country or abroad through trained personnel.


There is no specific qualification, but one needs to be at least 10+2 in any stream. A very good command

over spoken English language is highly essential. Freshers need to undergo intense training to make them best suited for the job. Specific skills and attributes viz. answering to a customer?s query in an effective manner, successfully dealing to customers in telemarketing, are the determining factors for getting into call centre profession.

Initially, candidates with good communication skills and personality were taken into consideration for call centre jobs. But nowadays few training centres have come up in India to train individuals for call centre jobs. The course duration is usually 2-3 months.

Job prospects

There is an ongoing mushrooming of call centres in the major towns and cities of India. These days, call centres exist in all sectors of business including banking, utilities, manufacturing, security, market research, pharmaceuticals, catalogue sales, order desk, customer service, technical queries (help desk), emergency dispatch, credit collections, food service, airline/hotel reservations etc. The wide area of services provided by the call centres makes it a lucrative career with a range of opportunities. Hence the job prospects under this category are unlimited.

Training Centres

North Star Call Center College
B-109, Sector-5
Noida 20
Tel.: 0118 - 4518289/90
Fax: 0118 - 4519484

Sapphire Callnet
C-36, Hauz Khas,
New Delhi - 110 016
Tel.: 011 - 6534929/39/55/65
Fax: 011 - 6534971

Holistic Enterprise
Address: C-112
Defence Colony, 2nd Floor
New Delhi - 110024
Tel.: 011 - 460 2690
Fax: 011 - 4645711

Akiko Sherman Infotech
INDIA, Head Office
13/9, Padam sigh Chowk Ajmal Khan Road
New Delhi - 110005

Ian Stern
A-62 DDA Complex (Ring Road)
Defence Colony
New Delhi -110 024
Ph: (011) 460 2690

ProEdge Solutions (P) Limited
Above UTI Bank, Srinagar Colony Main Road,
Srinagar Colony, Hyderabad 500 073
Tel: +91-40-6347799, 3747389

Trans-India Management Systems
305, University Plaza, Vijay Cross Roads,
Navrangpura, Ahmedabad-380009
Phone-+91-79-7913147, 7912940

Edu Tech India
7/2 Brunton Road
Ph: +91 80 505007

Edu Tech India
No.8 (old no.30)
Khader Nawaz Khan Road, Nungambakkam
Chennai 600006
Ph: +91 44 28207999, +91 44 8311777

Edu Tech India
402, Fourth Floor
Shri Kant Chambers (Near RK Studios)
SION-TROMBAY Road, Chembur
Ph: 022-55993745/46

Edu Tech India
62, Second Floor, Lakshmi Market, New Delhi 110067
Mobile: 9868213413

JTS Institutes
35, Infantry Road, Bangalore 560001, Karnataka
Phone: 51130573/574

Disclaimer :
All the information provided here is for reference purpose only. While we strive to list all information for benefit of students, does not guarantee the accuracy of the data published here. For official information or updates, please refer to the official website as per Links provided . read more